Welcome to R & M Homewares! The ultimate destination for the latest trends in interior design, homewares, and lifestyle products for all personality styles. Established in 2022, we are a family-run online store based in Australia that strives to provide customers with the high-quality products at competitive prices. Our goal is to find the perfect balance between quality, affordability, and have the latest trends in interior design and lifestyle products all in one place, making your shopping experience as enjoyable and simple as possible. We are committed to sourcing original, high quality products that are not just stylish but also timeless, ensuring they will remain fashionable for many years to come.
At R & M Homewares, we are passionate about helping people to stay up to date with the latest trends, finding unique pieces that will not just compliment their home but also represent and complement the individual’s personality; whether it’s looking for Boho, Chic, Contemporary, Minimalist, Vintage, Nordic, Zen, Spiritual, or Japandi style, we have something to suit your taste. From our extensive selection of kitchenware, jewellery, and furniture to our selection of macrame, boho, sustainable and vintage products; we have something for everyone here.
We understand how important it is to make your home feel comfortable, warm, and inviting. That’s why, we believe interior design is about more than just furniture and artwork. We believe it influences how we feel and interact with our surroundings. Understanding the importance of sustainability and ethical sourcing, we ensure all our Artisan products are ethically sourced and produced using sustainable materials. We believe in making a positive impact on the environment and communities, where we strive to ensure that our products reflect our commitment to sustainability and supporting communities and not just sell products.
Our Mission – Make every home feel comfortable, warm, and inviting by offering innovative and affordable homeware solutions that enhance our customers’ daily lives. We achieve this by continuously improving our product quality, customer service, and staying up to date with the latest trends and technologies in the homeware and décor industry.
Our Vision – Be the leading provider of high-quality, stylish, and affordable homeware products that make your home feel comfortable, warm, and inviting. As said, “Home is where the heart is”, and every home deserves to be furnished with beautiful and functional products reflecting personality and style of its inhabitants. To achieve our vision, we are guided by our core values of quality, affordability, innovation, and customer satisfaction.
Quality is at the heart of everything we do, committing to using the best materials and manufacturing processes that ensures our products are durable, functional, and long-lasting. Our team of experts carefully selects and tests every product to ensure it meets our high standards of quality and performance. We believe that quality is essential to building trust with our customers thus ensuring their satisfaction
Affordability is another essential aspect of our vision. We believe that everyone should have access to high-quality homeware products that do not break the bank. We work hard to keep our prices competitive without compromising on quality. By doing so, we aim to make our products accessible to a wide range of customers and contribute to making every home a comfortable and happy place.
Innovation is another core value that drives us. We believe that the homeware industry is constantly evolving, and we strive to stay ahead of the curve by adopting the latest technologies and trends. Constantly exploring new products, materials, designs, and functionalities to provide our customers with innovative and practical solutions that enhance their daily lives. By doing so, we aim to exceed our customers’ expectations, creating new opportunities for growth and development.
Customer satisfaction is the cornerstone of our vision. We believe our customers are the essence of our business hence our commitment to providing the best possible experience. By listening to our customer’s feedback and suggestions, we can improve our products and services continuously, and adhere to our commitment in providing excellent customer service and build long term loyal relationships with our customers.
We offer free shipping to Australia and New Zealand for majority of products in store. If you’re looking for a reliable, stylish, and affordable source for all your homeware needs, then you’ve come to the right place. Browse our comprehensive selection of products today and find the perfect piece you need to make your house a home.
Thank you for visiting and supporting R & M Homewares.
All prices are in AUD.
Thank you for placing an order with us. We try our best to ship items as fast as we can. We aim to dispatch available orders within 3-5 business days of receiving full payment, not including weekends or public holidays.
High volume of orders and Covid is currently impacting both our fulfillment and delivery times, hence you may experience a delay with your online delivery order. Shipping times are no longer being guaranteed due to being out of our control, however we are doing our very best to ensure all orders are shipped on time and we appreciate your patience and understanding.
Shipping times vary as we ship from different fulfillment centers based on product availability and location. The estimated shipping time is 3 - 15 business days, excluding public holidays. Any delivery delays please check your order via our track my order page. If the item is delayed longer than expected, please email us and we will conduct an investigation, submitting an enquiry with Australia Post, FEDEX or DHL with your tracking number (details provided at time of order will be used).
Whilst we continue to dispatch our orders on time, our delivery times are being greatly impacted by COVID-19. You may experience a delay with your online order delivery.
More information can be sought from Australia Post, including the suspension of their Express Post guarantee.
If you have misspelt or auto filled in an incorrect address, kindly notify us via email at firstname.lastname@example.org advising us of your correct address, within 24 hours. No refund will be given after 24 hours of incorrect submission.
If a parcel is unable to be delivered to you due to an error where you are at fault, e.g., incorrect delivery details provided to us or failure to collect your parcel at your local depot, we will not be liable for your order or re-postage of your order.
Once your order has been shipped, you will receive an email notification, providing you with a tracking number that you can use to check the status of your order. (Please check your junk mail). Please allow 48 hours from time of dispatch for the tracking information to become available. If you don't have a tracking number after 7 business days, please email us at email@example.com
You can cancel your order an hour before the order has been fulfilled (except Easter & Christmas Holiday period). If your package is on the way, you must wait for it to arrive and return it before receiving a refund. The customer will be responsible for shipping costs to return the product and may incur $10 service fee.
Absolutely! We are here to help you make your home beautiful! Please send us an email to firstname.lastname@example.org and we will be happy to assist you in any way we can.
We do receive a large number of emails, if you wish to get a prompt response, please attach your order number and address the problem clearly, thanks.
Unacceptable Behavior & Aggression Policy
We appreciate that when contacting our company, you have done so with a reason that is important to you and we are here to help and assist as much as we can. We cannot always address issues immediately, but if we can resolve a problem we will endeavor to do so. However, we believe the rights of our employees to work in a safe and non-threatening environment is important. While we do our best to assist you, you will appreciate we cannot tolerate abusive or aggressive behavior towards our staff and company, verbal or otherwise. Our company has an Unacceptable Behavior & Aggression Policy which does not tolerate certain behaviors, including:Verbal abuse, threats, swearing, personal abuse directed at staff or offensive remarksActs of written or verbal abuse including of a discriminatory, intimidatory or threatening natureUnsubstantiated, vexatious or defamatory allegations about our employees or company
Our policy is to document all instances of abuse and record this and make available such records to relevant authorities or as evidence in court. Continuing abuse or aggressive behavior could result in your call or correspondence being terminated.