What currency are the prices do I see in the site?

All prices are in AUD.

I just placed an order, when will it ship?

Thank you for placing an order with us. We try our best to ship items as fast as we can. We aim to dispatch available orders within 3-5 business days of receiving full payment, not including weekends or public holidays. 

High volume of orders and Covid is currently impacting both our fulfillment and delivery times, hence you may experience a delay with your online delivery order. Shipping times are no longer being guaranteed due to being out of our control, however we are doing our very best to ensure all orders are shipped on time and we appreciate your patience and understanding.

How long does shipping take?

Shipping times vary as we ship from different fulfillment centers based on product availability and location. The estimated shipping time is 3 - 15 business days, excluding public holidays. Any delivery delays please check your order via our track my order page. If the item is delayed longer than expected, please email us and we will conduct an investigation, submitting an enquiry with Australia Post, FEDEX or DHL with your tracking number (details provided at time of order will be used). 

Special Note

Whilst we continue to dispatch our orders on time, our delivery times are being greatly impacted by COVID-19.  You may experience a delay with your online order delivery. 
More information can be sought from Australia Post, including the suspension of their Express Post guarantee.

I have entered an incorrect address what do I do now?

If you have misspelt or auto filled in an incorrect address, kindly notify us via email at admin@rmhomewares.com.au advising us of your correct address, within 24 hours. No refund will be given after 24 hours of incorrect submission.
If a parcel is unable to be delivered to you due to an error where you are at fault, e.g., incorrect delivery details provided to us or failure to collect your parcel at your local depot, we will not be liable for your order or re-postage of your order. 

Tracking Number

Once your order has been shipped, you will receive an email notification, providing you with a tracking number that you can use to check the status of your order. (Please check your junk mail). Please allow 48 hours from time of dispatch for the tracking information to become available.  If you don't have a tracking number after 7 business days, please email us at admin@rmhomewares.com.au

I am not in love with my order, can it be returned? What if there is an issue?
As a consumer, you are entitled to certain guarantees in respect of goods and services purchased from R & M Homewares. We offer money back guarantee, if the product is defective or faulty, the product/item requires to be returned unless specified otherwise by our store. Returning of the product will be the customers responsibility. Please email us on admin@rmhomewares.com.au and include pictures of your defective or faulty product. Our returns policy is 30 days, for you to send it back to us for a refund. To be eligible for a refund your item must be unused and in the same condition that you received it and in its original packaging. Once we have received the product and inspected it, we will send you an email advising receipt of your return item. At this time, we will refund the amount of your original purchase or amount determined by us minus shipping fees, service fees and restocking fees if applicable. Please include name and order number on the returned parcels. Customers will be responsible for shipping costs for return of their product.  If we accept change of mind returns, this will incur a $25 restocking fee per item and return shipping fees will be at your own expense. To ensure you fully understand your rights and our obligations under this policy, please take the time to read the full refund policy on our website.
Can I cancel my order?

You can cancel your order an hour before the order has been fulfilled (except Easter & Christmas Holiday period). If your package is on the way, you must wait for it to arrive and return it before receiving a refund. The customer will be responsible for shipping costs to return the product and may incur $10 service fee.

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you make your home beautiful! Please send us an email to admin@rmhomewares.com.au and we will be happy to assist you in any way we can.
We do receive a large number of emails, if you wish to get a prompt response, please attach your order number and address the problem clearly, thanks.  

Unacceptable Behavior & Aggression Policy

We appreciate that when contacting our company, you have done so with a reason that is important to you and we are here to help and assist as much as we can. We cannot always address issues immediately, but if we can resolve a problem we will endeavor to do so. However, we believe the rights of our employees to work in a safe and non-threatening environment is important. While we do our best to assist you, you will appreciate we cannot tolerate abusive or aggressive behavior towards our staff and company, verbal or otherwise. Our company has an Unacceptable Behavior & Aggression Policy which does not tolerate certain behaviors, including:

Verbal abuse, threats, swearing, personal abuse directed at staff or offensive remarksActs of written or verbal abuse including of a discriminatory, intimidatory or threatening natureUnsubstantiated, vexatious or defamatory allegations about our employees or company

Our policy is to document all instances of abuse and record this and make available such records to relevant authorities or as evidence in court. Continuing abuse or aggressive behavior could result in your call or correspondence being terminated.