All prices are in AUD.
Thank you for placing an order with us. We try our best to ship items as fast as we can. We aim to dispatch available orders within 3-5 business days of receiving full payment, not including weekends or public holidays.
High volume of orders and Covid is currently impacting both our fulfillment and delivery times, hence you may experience a delay with your online delivery order. Shipping times are no longer being guaranteed due to being out of our control, however we are doing our very best to ensure all orders are shipped on time and we appreciate your patience and understanding.
Shipping times vary as we ship from different fulfillment centers based on product availability and location. The estimated shipping time is 3 - 15 business days, excluding public holidays. Any delivery delays please check your order via our track my order page. If the item is delayed longer than expected, please email us and we will conduct an investigation, submitting an enquiry with Australia Post, FEDEX or DHL with your tracking number (details provided at time of order will be used).
Whilst we continue to dispatch our orders on time, our delivery times are being greatly impacted by COVID-19. You may experience a delay with your online order delivery.
More information can be sought from Australia Post, including the suspension of their Express Post guarantee.
If you have misspelt or auto filled in an incorrect address, kindly notify us via email at email@example.com advising us of your correct address, within 24 hours. No refund will be given after 24 hours of incorrect submission.
If a parcel is unable to be delivered to you due to an error where you are at fault, e.g., incorrect delivery details provided to us or failure to collect your parcel at your local depot, we will not be liable for your order or re-postage of your order.
Once your order has been shipped, you will receive an email notification, providing you with a tracking number that you can use to check the status of your order. (Please check your junk mail). Please allow 48 hours from time of dispatch for the tracking information to become available. If you don't have a tracking number after 7 business days, please email us at firstname.lastname@example.org
You can cancel your order an hour before the order has been fulfilled (except Easter & Christmas Holiday period). If your package is on the way, you must wait for it to arrive and return it before receiving a refund. The customer will be responsible for shipping costs to return the product and may incur $10 service fee.
Absolutely! We are here to help you make your home beautiful! Please send us an email to email@example.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, if you wish to get a prompt response, please attach your order number and address the problem clearly, thanks.
Unacceptable Behavior & Aggression Policy
We appreciate that when contacting our company, you have done so with a reason that is important to you and we are here to help and assist as much as we can. We cannot always address issues immediately, but if we can resolve a problem we will endeavor to do so. However, we believe the rights of our employees to work in a safe and non-threatening environment is important. While we do our best to assist you, you will appreciate we cannot tolerate abusive or aggressive behavior towards our staff and company, verbal or otherwise. Our company has an Unacceptable Behavior & Aggression Policy which does not tolerate certain behaviors, including:Verbal abuse, threats, swearing, personal abuse directed at staff or offensive remarksActs of written or verbal abuse including of a discriminatory, intimidatory or threatening natureUnsubstantiated, vexatious or defamatory allegations about our employees or company
Our policy is to document all instances of abuse and record this and make available such records to relevant authorities or as evidence in court. Continuing abuse or aggressive behavior could result in your call or correspondence being terminated.