Worldwide Logistics, Air Freight Forwarding, Road Haulage
Whilst we continue to dispatch our orders on time, our delivery times are being greatly impacted by COVID-19 and high volume of orders. You may experience a delay with your online order delivery. Shipping times are no longer being guaranteed and are out of our control. We are doing our very best to ensure that all orders are shipped out on time and appreciate your patience and understanding. More information can be sought from Australia Post, including the suspension of their Express Post guarantee.
Our warehouse operates Monday - Friday standard business hours, excluding public holidays, where the warehouse will be closed. In these instances, we will take steps to ensure shipment delays will be kept to a minimum.
Shipping times are estimated which do not include weekends or public holidays and are subject to change due to unforeseen circumstances.
We aim to dispatch available orders within 3-5 business days of receiving full payment, not including weekends or public holidays.
Free standard shipping on most orders! Shipping charges apply for orders with Tier 1, Tier 2 or Tier 3 Shipping Fees this will need to be added at the checkout (Items will have this displayed on the product description section).
Delivery is estimated 5 -10 business days, however delays may occur that is out of our control.
Once your order has been shipped, you will receive an email notification from us. This email will include a tracking number, you can use to check the status of your order. (Please check your junk mail). Please allow 48 hours from time of dispatch for the tracking information to become available. If you don't have a tracking number after 7 business days, please email us at email@example.com
New Zealand :
Free standard shipping on majority of orders! Shipping charges apply for orders with Tier 1, Tier 2 and Tier 3 Shipping Fees this will need to be added at the checkout (Items requiring extra shipping charges will be noted in the product description). Please send us a email if you are unsure regarding postage of the item you require for us to assist.
Delivery is estimated 7-15 business days depending in your location.
Once your order has been shipped, you will receive an email notification from us. This email will include a tracking number you can use to check the status of your order. (Please check your junk mail). Please allow 48 hours from time of dispatch for the tracking information to become available. If you don't have a tracking number after 7 business days, please email us at firstname.lastname@example.org
We currently only ship to Australia and New Zealand. If any issues are faced with your order, we will contact you immediately by phone or email, as the customer it is your responsibility to provide accurate and timely information for delivery.
Unclaimed: Please note, failure to collect your parcel from your local depot/post outlet will result in your parcel being returned to us, upon which you will need to cover the costs of re-postage of your order.
Incorrect Address: If you have misspelt or auto filled in an incorrect address, kindly notify us via email at email@example.com advising us of your correct address, within 24 hours. No refund will be given after 24 hours of incorrect submission.
If a parcel is unable to be delivered to you due to an error where you are at fault, eg; incorrect delivery details provided to us or failure to collect your parcel at your local depot, we will not be liable for your order or re-postage of your order. If you wish to have the parcel re-delivered you will need to cover the cost of re-delivery to your address, alternatively you may request a credit note for the item/s value, less the delivery paid. We do not offer refunds or returns on parcels being returned to us under the nature of RTS deliveries where the customer is liable for re-delivery.
Lost Parcels: Please notify us as soon as possible, so we can conduct an investigation into the missing items. We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost. If you have any further questions, please do not hesitate to reach out to us at firstname.lastname@example.org.
Duties and GSTes on overseas shipments
The purchaser is responsible for any customs, duties or taxes incurred by your country of origin. Orders we send outside of Australia may be subject to import taxes, customs duties and fees that are levied by the destination country, including items over $1000. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient and unfortunately, we have no control over these charges, nor can we predict what they may be. Customs policies do vary widely from country to country, and you should contact your local customs office for more information on this matter.
Items Damaged in transit: We aim to prevent damages in transit; however, it can sometimes occur. Any deliveries received damaged/faulty must be reported to R & M Homewares within 24hrs of the receipt of your parcel. Due to strict insurance policies with our courier partners & suppliers T&C's, we have a small window period to report any incidentals. Please email us at email@example.com with the following information:
You are able to cancel your order within 24hrs before it ships (except Easter & Christmas Holiday period). If your package is on the way, you must wait for it to arrive and return it before receiving a refund. The customer will be responsible for shipping costs to return the product and may incur $10 service fee.